Return Policy

30‑Day Return & Refund Policy

Last updated: March 2026

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

2. Eligibility

To be eligible for a return:

  • The product must be returned in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

Non‑returnable items:

  • Health, hygiene, or intimate goods (for safety reasons)

3. Return Process

  1. Contact our support team at LegacyGoodsEcom@Gmail.com with your order number and photos (if applicable).
  2. We’ll provide the return address and detailed instructions.
  3. Please do not send returns directly to the product manufacturer or supplier without contacting us first.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • If your item arrives damaged or the wrong item was received, we’ll cover the cost and send a prepaid shipping label.

5. Refunds

  • Once your return is received and inspected, we’ll notify you by email.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping costs from the original order are non‑refundable.

6. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact LegacyGoodsEcom@Gmail.com for instructions.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account or credit card again.
  • Then contact your payment provider—processing time varies.
  • If you’ve done all this and still haven’t received your refund, contact us at [your email].